POLICIES AND PROCEDURES

PROCEDURES

• Contact an ANDY ONCALL® office; your job information will be taken by our customer service representative.
• Conta
• The ANDY ONCALL® representative will explain our policies.
• When a Craftsman with the skills needed is available we will call you to schedule a specific date and time.
• If the appointment needs to be rescheduled, the office will handle to your convenience.
• After the craftsman arrives, he will assess your job. He will then ask to use your phone and call the office for a price. This is a FREE estimate. If you agree to the price, he can begin and be there until complete or we can schedule work when convenient for you.
• Upon job completion and approval, please make payment to ANDY ONCALL®. This protects your lien rights and insures your one year written warranty.
• ANDY ONCALL® will contact you regarding job satisfaction.

FREE ESTIMATES

• Make a list of all tasks you would like quoted
• Craftsman will assess the job or jobs, and call the office for pricing
• Craftsman is ready to begin your job immediately and stay until it is completed to your approval
• Please initial ANDY ONCALL® contract/invoice of work to be completed before he begins
• To schedule him for another date, call our office and we will reschedule at your convenience
• One year Written Warranty on all Craftsman work
• ANDY ONCALL® is licensed, bonded and insured

PAYMENT

• PLEASE DO NOT PAY! Until the job is completed to your satisfaction.
• Interim payments, payable only to ANDY ONCALL®, for individual jobs or stages of larger projects, equaling percentage of work completed, must be arranged in advance with office.
• Payment:
  • Personal or cashier's check to: ANDY ONCALL® Returned Check: $25 Fee
  • Credit Cards: AmEx, Visa, MasterCard, Discover + 4% Handling Fee
  • NO CASH - payment by cash could void your warranty and lien right
  • NOTE: Each location independently owned and operated, credit cards acceptance and fees may vary by location.

MATERIALS

• Estimates are for labor only; materials are additional (Please approve all materials)
• Craftsman can purchase materials needed for the job or you may furnish
• You will be shown the receipts - no mark-up is added keeping your cost down
• Immediate reimbursement due when receipt(s) total exceed $100 - all materials previously paid for and/or due will be shown on final invoice - make all payments to ANDY ONCALL®
• Craftsman can often give a guesstimate but no guaranteed material cost

COUPONS

• Coupons apply to labor only - not materials
• Discounts apply only at time of payment on a job or series of jobs performed continuously until completion

CONCEALED PROBLEMS

• If concealed or unknown problems are discovered during the job, the craftsman will stop all work, advise you and the office, then wait for direction and approval to proceed from you